Partnering with crossculture2go
The world has completely changed in the last 40-50 years, technological evolution and globalization have accelerated and we are dealing with people from different cultural backgrounds more than ever. Solutions […]
Globalization
Intellectual OBESITY
Do you ever find yourself chasing information? You have got a problem to solve, a challenge to overcome, something to fix, what do you do? Do you get a book, […]
The TRUTH will set you free, but it will PISS YOU OFF first
Are you familiar with the 5 monkeys experiment? A group of scientists placed five monkeys in a cage, and in the middle, a ladder with bananas on top. Every time […]
Guessing without Cultural Intelligence is like GAMBLING…just worse
If you want to influence people you need to understand what influences them which might be something completely different to what motivates you. Unless you understand this, you won’t have […]
The BIGGEST DISTANCE between two people is MISUNDERSTANDING
Assumptions in communications are like termites in the wood. Termites can cause serious problems in the wooden structural components of a house, and may go undetected for a long period […]
Your personality determines how you WANT to behave, culture determines how you SHOULD behave.
To sum it up… Your personality determines how you WANT to behave, culture determines how you SHOULD behave. There is a lot of debate about where we can draw the […]
Cultural Intelligence explained very, very simply…
If you are a business person, manager or you face customers every day, Cultural Intelligence can make your life easier by avoiding unnecessary frustration and accelerating your career in a globalised world.
Diversity and inclusion have moved from a compliance program to a business strategy!
This year many disruptions are taking place! Many companies have tried to ignore them and the ones who were proactive are thriving now! Employees are both younger and older, culturally […]
Customer service in globalisation – The real cost of saving money – Part 1
Several companies, especially in the hospitality sector try to cut costs by minimising trainings for the staff. They are likely to train their managers who are supposed to pass on […]
Customer service in globalisation – The real cost of saving money – Part 2
It is hard to measure ROI on trainings…especially when people are involved still most people agree that the skills to understand, lead and serve are even more crucial in an […]